At Blue Cross & Blue Shield of Rhode Island, providing the highest level of service and solutions to our customers is our primary focus. After all, "it is what we live for." Our Medicare Concierge team is known for delivering "white glove" service to our members, supporting them during both the everyday moments and the ones that matter the most. The Associate Medicare Solutions Representative is a key role in the delivery of Blue Cross & Blue Shield of Rhode Island's (BCBSRI) Medicare Strategy, focused on achieving the highest level of satisfaction among members participating in a BCBSRI Medicare plan. This role requires excellent interpersonal skills, an aptitude for understanding complex service experiences and processes, and the ability to empathize, advocate for, and emotionally connect to the lives and realities of the people we serve.
ESSENTIAL JOB FUNCTIONS:
Minimum Education and Experience:
Preferred Education, Additional Qualifications, and Experience:
Required Knowledge, Skills, and/or Abilities:
At Blue Cross & Blue Shield of Rhode Island (BCBSRI), diversity and inclusion are central to our core values and strengthen our ability to meet the challenges of today's healthcare industry. BCBSRI is an equal opportunity, affirmative action employer. We provide equal opportunities without regard to race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, sex, gender identity or expression, and any other personal attributes protected by federal, state, or local law. For more information about our commitment to diversity and inclusion, please see our Diversity Report at bcbsri.com/diversityreport.
The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf to view the "EEO is the Law" poster.
BCBSRI is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation for any part of our application process, please contact us at (401) 459-1050 for assistance.
During the application process, please allow a minimum of five business days before you contact our office to inquire about the status of your application. If you have any questions regarding your application or during the process, please contact Human Resources by phone at (401) 459-1050 or by email at firstname.lastname@example.org.
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In addition to the standard benefits package you would expect, we also offer:
In our ongoing efforts to mitigate the spread of COVID-19, Blue Cross & Blue Shield of Rhode Island will conduct all interviews virtually until further notice. We will continue to review applications for open positions in a timely manner. Thank you for your patience and flexibility as we adapt to the current environment!